Welcome to Khushrav! By accessing or using our website, you agree to abide by these Terms and Conditions. Please read them carefully before making any purchases.
1. General Information
These terms govern the use of the Khushrav website and the purchase of our products. We reserve the right to modify or update these terms at any time without prior notice. Your continued use of the site indicates acceptance of any changes.
2. Products and Pricing
- All product prices listed on the website are in Indian Rupees (INR) and inclusive of taxes, unless mentioned otherwise.
- We strive to ensure product details and prices are accurate, but in case of discrepancies, we reserve the right to cancel orders.
- Discounts, offers, and promotions are subject to specific terms and can be modified or withdrawn without prior notice.
3. Orders and Payments
- Orders are processed only after successful payment or confirmation of Cash on Delivery (COD) requests.
- We offer multiple payment modes, including credit/debit cards, UPI, and wallets.
- Orders may be canceled if payment is not completed or if the product is unavailable.
4. Shipping Policy
- We deliver via Shadowfax, DTDC, Ecom Express, and Xpressbees. Shipping TAT is typically 3-7 business days.
- Free shipping is available on orders above ₹1000 within India.
- Khushrav is not responsible for delays caused by courier partners or customer unavailability at the time of delivery.
5. Returns and Exchanges
- Returns and exchanges are accepted within 7 days of delivery, provided items are unused, with tags and original packaging intact.
- Exchanges are allowed only once per order. Exchange orders are not eligible for further returns/exchanges.
- Refunds for returns from combo purchases will be adjusted as per individual item value, not the combo price.
6. Cancellation Policy
- Orders can be canceled before they are shipped. Once dispatched, the order cannot be canceled.
- For COD orders, repeated cancellations may lead to the deactivation of COD services for your account.
7. Intellectual Property
- All content on the website, including product images, descriptions, and brand logos, is the intellectual property of Khushrav.
- Unauthorized reproduction, distribution, or use of any content is prohibited.
8. Privacy Policy
- We respect your privacy and handle personal data according to our Privacy Policy.
- By using our website, you consent to the collection and use of information as outlined in our policy.
9. Limitation of Liability
- Khushrav shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.
- Our liability, if any, is limited to the amount paid by the customer for the disputed product.
10. Governing Law and Jurisdiction
- These terms are governed by and construed under the laws of India.
- Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City], India.
11. Customer Support
For any questions or concerns, please reach out to our customer support team, available every day to assist you.
Thank you for shopping with Khushrav!